Kaveri Libas · Store information

Terms, Conditions & Store Policy

Last updated: 27 September 2026

Welcome to Kaveri Libas.

We want shopping with us to feel simple, transparent and comfortable. These terms explain how KaveriLibas.com works, how purchases are completed through WhatsApp, and a few important things to know about our products, fabrics, colours, exchanges, shipping and product care.

If you're ever unsure about something, please message us on WhatsApp before confirming your purchase. We would much rather clarify something beforehand than have confusion later.

1. How KaveriLibas.com Works

KaveriLibas.com is our online storefront for browsing and discovering products.

You can explore products, collections, videos and other information on our website, but products are not purchased directly through KaveriLibas.com.

Our website does not have an online checkout, shopping cart, customer account or website payment system.

If you like a product, you can use the WhatsApp button provided with it. The button may automatically prepare a WhatsApp message containing the relevant product details or reference so our team can understand which product you're asking about.

You decide whether to send that message.

The actual product discussion, availability confirmation, price confirmation, order confirmation, payment arrangements and sale take place through our official WhatsApp communication.

Simply viewing a product, clicking a WhatsApp button or preparing a WhatsApp message does not place an order or reserve a product.

2. Product Availability

Our inventory changes regularly.

Products displayed on our website, YouTube channel, videos, photographs or other digital platforms may also be available through our physical store and can sometimes sell quickly.

Because of this, a product you see online may no longer be available when you contact us.

Please confirm availability with our team on WhatsApp before making any purchase decision.

A product is considered reserved or confirmed only when our team specifically confirms it with you during the order process.

3. Prices

The final price applicable to your purchase is the price confirmed by our team through WhatsApp at the time of the order.

Where applicable, delivery charges or other charges will also be communicated before the order is finalised.

Prices shown in older photographs, videos, posts or website content may not remain applicable indefinitely.

If an obvious typing, technical or pricing error appears on the website or elsewhere, we may correct it before confirming the order.

4. Product Photos, Videos & Colours

We try our best to show products clearly and help you understand what you are purchasing.

However, there can be differences between how a product appears on a screen and how it looks physically.

Where a related product video is available, we recommend referring to the product video for a more accurate understanding of the actual product.

Even videos are recorded under particular lighting, camera settings and filming conditions, so the exact physical colour may still appear slightly different in person.

Some product images shown on KaveriLibas.com may also be digitally enhanced, styled or created for presentation purposes. These images are intended to help you understand the overall look and style of a product, but they may not reproduce every physical detail exactly.

Differences may appear in colour, shade, print placement, fabric fall, texture, styling, folds, proportions, lighting or other small visual details.

Because of this, where a related product video is available, please treat the video as the better visual reference for the actual product.

The colour of the physical product may still vary slightly from what you see in a photograph or video because of lighting conditions during photography or filming, camera processing, screen brightness, phone or monitor settings, display technology, surrounding light and the natural characteristics of the fabric.

Minor screen-related differences may occur, but this does not excuse a material mismatch with the agreed product, misleading imagery or inaccurate fabric descriptions. Presentation or digitally created images are illustrative and do not override the actual product details confirmed for your order.

If a particular shade, print, texture or other detail is especially important to you, please ask our team on WhatsApp before confirming your order.

5. Returns & Exchanges

Please ask us about fabric, colour, sizing or other details before confirming your purchase—we’re happy to help you choose.

We do not offer returns or exchanges for a change of preference after purchase. If your product is defective, incorrect, or materially different from what was confirmed, please contact us so we can review the issue and arrange an appropriate exchange, replacement or other remedy.

Claims are reviewed fairly based on the circumstances and reasonable supporting evidence. Any remedy required by applicable law remains available.

6. Every Product Is Checked Before Dispatch

We take care with our products.

Our team inspects products before dispatch, and we do not knowingly send defective products.

If you believe you have received a genuinely defective or incorrect product, please contact us as soon as reasonably possible after receiving it.

Please contact us before the product is washed, worn, cut, stitched, altered or otherwise changed.

We may ask you to provide clear photographs, close-up photographs of the issue, a video showing the problem, photographs of the parcel or packaging, your order details or other information reasonably needed to understand and verify the issue.

Providing photographs or video does not automatically mean that a product is defective. We will review the issue fairly based on the product and circumstances.

If a genuine defect or incorrect product is verified, our normal preferred solution is an exchange or replacement, subject to availability.

If replacement is unavailable or a refund is otherwise legally due, we will provide an appropriate refund rather than require store credit. For a verified defect, incorrect supply or transit damage for which we are responsible, we will arrange or reimburse reasonable agreed return-delivery costs. Refund method and expected processing time will be communicated; statutory deadlines prevail.

An unboxing video is helpful if available but is not a mandatory condition for considering a genuine claim. Missing packaging or discovering a hidden defect after reasonable use does not automatically remove a legal remedy.

Nothing in these terms removes any consumer right or remedy that cannot legally be excluded.

7. Fabric performance and care-related damage

We do not offer an additional voluntary lifetime, colourfastness or shrink-proof guarantee.

Fabric may change with wear, washing, water quality, detergent, heat and storage. Normal wear or damage actually caused by unsuitable treatment, misuse or independent tailoring is different from a defect existing at supply. Fading, bleeding, shrinkage or loose decorative work are not automatically excluded from review: the product description, instructions, reasonable expectations and evidence will be considered.

8. Colour Bleeding, Fading & Shrinkage

Some fabrics, especially strongly dyed, printed, natural-fibre, traditional or specially processed fabrics, may release colour during washing.

Some fabrics may also experience shrinkage or other natural changes after washing or use.

Customers should not assume that a fabric is colourfast, shrink-proof or guaranteed against these behaviours unless our team has specifically communicated otherwise for that particular product.

Please use a suitable care method for the fabric you purchase.

9. Product care and the general Fabric Care Guide

Our Fabric Care Guide provides general guidance for the types of fabrics and garments sold by Kaveri Libas. It is not a product-specific guarantee or a promise that every fabric can safely be washed, soaked, ironed or treated in the same way. Fibres, blends, dyes, finishing, lining, embroidery and construction vary.

Always follow the care label or instructions supplied with your particular product. Those instructions take priority over the general guide. If instructions are missing, unclear or inconsistent, ask us before washing, cutting, stitching or applying any treatment. A hidden-area test may help assess colour sensitivity but cannot guarantee that a treatment is safe. Delicate or embellished items may need professional advice.

Advice about pre-washing unstitched fabric applies only where the specific fabric is washable and its instructions allow it; it is not a blanket instruction to soak silk, embellished or special-finish fabrics.

We are not responsible for damage caused solely by unsuitable treatment contrary to appropriate instructions. This does not exclude responsibility for incorrect instructions we provide, a pre-existing defect, misrepresentation or any liability that cannot lawfully be excluded.

10. Natural Fabric & Manufacturing Variations

Textile products are not always perfectly identical.

Depending on the product, small variations may naturally occur in weave, texture, print placement, embroidery placement, thread appearance, handwork, shade between batches, surface finish or other manufacturing characteristics.

A normal variation that is inherent to the type of fabric or product is not necessarily a defect.

A substantial manufacturing defect is treated separately under our defective-product policy.

11. Cut Fabric Is Final Sale

When fabric is cut from a running *than* or roll according to your confirmed requirement, that fabric cannot simply be restored to its original form.

Therefore, fabric cut specifically according to a customer's confirmed requirement is final sale and cannot ordinarily be returned or exchanged because of a later change of mind.

Before asking us to cut fabric, please carefully confirm the design, colour, fabric type, required length, quantity, matching material and any other important requirement.

12. Please Check Before Stitching or Cutting Further

For unstitched products and fabrics, please check the material before having it cut further, stitched or altered.

Once fabric has been cut, stitched or altered, it can become much harder to determine whether a particular issue existed beforehand.

If you notice a possible defect, please contact us before having the material altered wherever reasonably possible.

This does not remove any right that cannot legally be excluded.

13. Tailoring or Alteration After Purchase

Unless the issue is one for which Kaveri Libas is responsible, we cannot be responsible for problems created by a tailor or another person after the product has left our control.

This includes incorrect cutting, incorrect measurements, stitching mistakes, fitting problems, damage to embroidery, iron burns, needle marks, seam damage or other alteration-related issues.

14. Shipping

Where we agree to ship an order, delivery information and any applicable charges will be confirmed during the WhatsApp order process.

Delivery times communicated by us are generally estimates unless specifically stated otherwise.

Courier and logistics services may be operated by independent third parties.

Please make sure that the recipient name, mobile number, delivery address, PIN code and other requested delivery information provided to us are correct.

We cannot be responsible for delays or failed delivery caused solely by incorrect information supplied by the customer.

15. Transit Problems

If your parcel reaches you with serious visible damage or you believe the product has been affected during transit, please contact us promptly.

We may ask for photographs or video of the outer package, shipping label, inner packaging and product so that we can properly understand what happened.

Please keep the relevant packaging until the issue has been reviewed.

16. Cancellation Requests

If you need to cancel an order, contact us through the same official WhatsApp conversation as soon as possible.

A cancellation may be possible before we have significantly processed the order.

Cancellation may no longer be possible once fabric has been cut, an item has been customised, alterations have started, an irreversible action has been taken specifically for your order, or the order has already been dispatched.

Please contact us as early as possible if you need help.

17. Website Information Is for Browsing

We make reasonable efforts to keep KaveriLibas.com useful and accurate.

However, because our stock changes frequently, the website should be treated as an online browsing and product-discovery storefront, not as a live inventory or reservation system.

Please confirm important product details, current availability and the final price through WhatsApp before purchasing.

18. WhatsApp Buttons

A WhatsApp button on the website is simply a convenient way to start a conversation with us about a product.

Clicking the button or generating a WhatsApp message does not itself create an order, reserve a product, create an obligation to purchase, mean that Kaveri Libas has accepted an order, or complete a transaction.

A website-originated order is accepted only when our team expressly confirms the agreed product, quantity, total charges and fulfilment arrangements through the subsequent WhatsApp process. These website steps do not change how purchases made directly in our physical store are agreed.

19. Third-Party Services

Our website may link to services such as WhatsApp, YouTube, Google Maps or other external platforms.

These services are operated independently and may have their own terms, privacy policies and technical practices.

Kaveri Libas does not control the operation or independent practices of these third-party platforms.

20. Kaveri Libas Content

Unless otherwise stated, the Kaveri Libas name, branding, website content, photographs, videos, graphics, product presentations and original written material belong to Kaveri Libas or are used with appropriate permission.

You are welcome to browse and share our content for ordinary personal purposes.

Our content may not be copied, scraped, impersonated, misleadingly reused, commercially reproduced or presented as another business's original material without appropriate permission.

21. Changes to Our Website, Products & Policies

Fashion changes, technology changes and the way we operate may change too.

For that reason, Kaveri Libas reserves the right to update, modify, replace or discontinue any part of our website, policies, terms, procedures, product information or services from time to time.

This may include changes to our Terms and Store Policy, Privacy Policy, pricing, product availability, shipping practices, exchange procedures, payment methods, website features, product categories, communication methods and other business processes.

We may make such changes without individual prior notice where permitted by applicable law.

The latest version published on KaveriLibas.com will be the current version from its stated effective or updated date.

Where applicable law requires a particular notice, consent or other process for a change, we will follow those requirements.

Changes will not be used to unfairly remove rights that had already arisen in relation to a transaction completed before the relevant change where the law does not permit us to do so.

We encourage customers to review the current policy whenever placing a new order.

22. Correcting Website Information

From time to time, website content may contain a typing mistake, outdated product reference, incorrect link, technical error or other unintended inaccuracy.

We reserve the right to correct, update or remove such information when identified.

This may include product descriptions, photographs, digitally enhanced presentation images, availability information and pricing references.

If a material error affects a proposed order, we will try to clarify the correct information with you before the order is finalised.

23. Right to Refuse or Cancel an Order

Subject to applicable law, Kaveri Libas may refuse, cancel or decline to proceed with an order in reasonable circumstances.

This may happen if a product is no longer available, incorrect information was provided, payment cannot be verified, there is an obvious pricing or technical error, fraudulent activity is suspected, the order cannot reasonably be fulfilled, or fulfilling the order would violate applicable law.

If we cancel an accepted prepaid order that cannot be fulfilled, we will refund the amount paid for the unfulfilled order, including delivery charges for goods not dispatched. We will communicate the refund method and expected processing time and process it without undue delay, within any applicable legal deadline. We will not require acceptance of store credit instead of a refund that is due.

24. Responsible Use

Please do not misuse our website or communication channels.

Fraudulent enquiries, intentionally false orders, impersonation, unlawful activity, attempts to interfere with the website, malicious software, unauthorised access attempts or misuse of our content are not permitted.

We reserve the right to restrict or refuse service where reasonably necessary to protect our business, customers or systems, subject to applicable law.

25. Limitation of Responsibility

Kaveri Libas remains responsible for obligations that apply to us under law.

However, to the extent legally permitted, we cannot be responsible for loss or damage caused solely by circumstances outside our reasonable control.

This includes improper fabric care, unsuitable washing or treatment, customer misuse, tailoring performed by another party, incorrect information supplied by the customer, courier delays outside our reasonable control, failures of third-party platforms or other events beyond our reasonable control.

Nothing in these terms is intended to exclude a right or responsibility that applicable law does not allow us to exclude.

26. Privacy

How information is handled when you browse our website or contact us through WhatsApp is explained separately in our Privacy Policy.

27. Governing Law

These terms are governed by the laws of India.

Nothing in these terms is intended to remove consumer rights that cannot legally be waived.

Disputes may be raised before courts, consumer commissions or other authorities with jurisdiction under applicable law. Nothing here requires a consumer to give up a forum available where they reside or work, or another non-excludable right.

28. Contact and complaints

Kaveri Libas
Kaveri Libas, Veer Teja Colony, Nawalgarh Road, Sikar - 332001, Rajasthan, India

WhatsApp / customer support: 916375944418

For privacy requests or product complaints, contact this number with your enquiry or order reference and a description of the issue. Do not include passwords, PINs or OTPs. We will handle complaints within applicable legal time limits.

A Simple Summary

KaveriLibas.com is here for you to browse and discover our products. Purchases are completed through WhatsApp.

Product availability and final prices are confirmed with our team before the order is completed.

Product photographs may be digitally enhanced or created for presentation purposes. Whenever a related product video is available, we recommend using that video as the better visual reference for the actual product.

Even a video may look slightly different from the physical product because of lighting, camera settings and screen conditions.

We do not accept returns simply because of a change of mind.

If you receive a genuinely defective or incorrect product, please contact us with reasonable proof and we'll review the issue.

Every product is inspected before dispatch.

There is no extra voluntary lifetime or fabric-performance guarantee unless expressly agreed. Product promises and legal remedies for defects or misleading descriptions remain available. The Fabric Care Guide is general guidance, not product-specific instructions.

Our website, policies and operating practices may change from time to time. The latest version published on KaveriLibas.com will apply from its stated date, subject to applicable law.